Call us on 07590 106060

Terms and Conditions

Business Description

  • We are retailers of party goods, fancy dress and novelties.
  • Our full product list is available at http://kaosdirect.com.
  • We may be able to procure other items on behalf of customers as Special Orders.

We are keen to help! Please feel free to Contact Us if you have a question, request or complaint.

You can telephone us on: 0239261 0266

You can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

or through the Contact Us page on this website.

Delivery Policy

At kaosdirect.com we are committed to dispatching and delivering your goods in excellent condition and as efficiently and quickly as possible. Most orders are despatched the same day the order is placed. Delivery charges are based upon the weight of the items that you purchase.

Please add another working day to orders placed after midday - 12 O'Clock (Monday to Friday are working days).

We will only dispatch using a service that signs for receipt of goods for your security and ours.

Please note that we cannot guarantee Royal Mails recommended times and cannot take responsibility if orders take longer than the stated period to arrive.

Returns, Refunds & Cancellations

Missing or Damaged Items

Please check your delivery on receipt. All missing or damaged goods must be reported to us via telephone or email within 2 working days from receipt of goods. We may not be liable to any charges or refunds outside of this period. Our orders are triple-checked very carefully before they are dispatched.

1. Validity
These terms and conditions govern kaosdirect.com including kaosdirect.com performance relating to the sale and supply of goods to the customer. kaosdirect.com reserve the right to amend these terms and conditions from time to time by updating this text page; and the customer is bound by any such modifications or revisions.

2. Contract with customer
The contract between kaosdirect.com and the customer comes into existence upon kaosdirect.com's acceptance of the customers order i.e. when payment has been received. kaosdirect.com is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on kaosdirect.coms Web site.

3. Pricing and Availability
The prices of the goods are those specified on kaosdirect.com website. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change without notice.

4. Delivery of Goods
kaosdirect.com will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card will be dispatched immediately. kaosdirect.com is entitled to deliver in part. Dispatch of goods constitutes fulfillment of contract.

5. kaosdirect.com Warranty
If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, kaosdirect.com will, if the customer returns them within a fifteen-day period, at the customer's option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.

6. Return of goods - 100% money back guarantee
All goods purchased from kaosdirect.com may be returned for a refund within 7 working days from receipt of delivery[*].
Before sending the parcel back to us, please contact us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 023 9261 0266. You will be asked the reason for the return, plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available. You will need to include ORDER Number with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:

a. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. Please note that we CANNOT accept returns of Balloon Weights, cake decorations or any edible items. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to us.

We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

b. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

c. We regret that outbound shipping, packing and insurance cannot be refunded.

d. We try to make refunds within 7 days of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale's.

e. Please return the goods to the address on the top of your receipt/invoice and include your Order Number. Any returned items not including such information may well be delayed.

f. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, at your cost, otherwise they will be destroyed within 90 calendar days from their receipt back to us.

g. We are sorry but due to false promises in the past, we are unable to replace an item until the original is returned to kaosdirect.com. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

h. We do not give refunds on goods placed on special orders or at special prices for a customer.

7. Governing Law and Jurisdiction
Contracts between kaosdirect.com and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts.

8. Intellectual Property
All the information, data, text, graphics, links or computer code published on, contained or available on this website (the "Material") are the copyright of kaosdirect.com. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of kaosdirect.com or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of kaosdirect.com and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of kaosdirect.com and may not be used without the prior consent of kaosdirect.com.

9. Disclaimer
kaosdirect.com hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that kaosdirect.com be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if kaosdirect.com has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

10. Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.
Above all we are keen to resolve any disputes. With that in mind please Contact Us if you are in any way dis-satisfied with your shopping experience at http://kaosdirect.com